Stop Using Prism

This is the part that we actually do not like. You chose to part ways with us.

What do you need to do to clean up?

Clear Up 3rd party Channel

In order to do this first step, you need to login to your prism dashboard and go to Settings then to Channel Management Once you are there we are going to clear up by channel

[email protected]

Press on the delete button next to your [email protected] settings as shown below

Afterwards you need to terminate the link in your [email protected] Developer Settings.

Follow these steps to do so:

  1. Go to Line Developer Dashboard https://developers.line.me/ba/ and login with your account.

  2. After login scroll down in the right panel until you see the edit button as shown below.

Click on the edit button.

  1. Erase the value in the Webhook URL field and then click the save button like shown below.

You have deleted your line credentials

Facebook

Press on the delete button next to your Facebook settings as shown below

Afterwards you need to revoke the access given to Prism.

Follow these steps to do so:

  1. Login to your Facebook account that you use to connect Prism and the go to Facebook Security Settings For Apps

  2. Click on the show all app to enable all your apps visibility.

  3. Find the Prism app. Would be shown similar to the one below.

  4. Click on the remove button. Hover in the app area until the button is visible as shown below and click on the x button to start the removal process.

  5. This will bring a popup confirmation. Click on remove as shown below and your page will not be linked to Prism anymore.

Widget

Turn off the widget from the dashboard. Follow the steps below to do so:

  1. Login to your Prism dashboard. 2 Access Settings and then go to Chat Widget and then select Setup & Preferences
  2. Turn the Show Chat Widget on Website to off position as shown below.
  3. Click on the save button.

The widget will now stop showing on your website

The last thing you need to do is cleanup the code in your frontend.

Contact Us

We hate to see you leave but please do not forget to email us at [email protected] so we can deactivate your account from our system

Closing

We hope to see you again in the future. Best of luck from the Prism team.